Frequently Asked Questions (FAQs)

Effective Date: January 18, 2026

Do you ship outside of the United States? Currently, we exclusively ship to addresses within the United States (USA).
How long will it take to receive my order? Since each chandelier is handcrafted and undergoes a strict quality inspection at our factory in Guangzhou, the estimated delivery time to the USA is typically 28 to 42 days (4-6 weeks).
Is shipping free? Yes, we offer Free Shipping on all orders across the United States with no hidden fees.

Where are your products manufactured? All our luxury lighting is manufactured in our specialized facility located at 511 Yaofa Building, Guangzhou, China, and shipped directly to you.
Are the lights compatible with USA electrical standards? Yes, all electrical components are designed to meet the voltage and safety requirements (such as UL standards) of the United States.
Can I see the manufacturing process? Absolutely. We take pride in our transparency and can provide real-time manufacturing videos and photos from our production line.

What payment methods do you accept? We accept PayPal and all major credit/debit cards, including Visa, MasterCard, American Express, and Discover.
Will I have to pay customs duties or import taxes? No. We ship all USA orders as DDP (Delivered Duty Paid), meaning we handle all customs duties and taxes beforehand. You will not pay any extra fees upon delivery.

What if my chandelier arrives damaged? If your item is damaged during transit, please contact us at contact@cosyoasis.com within 48 hours with photos or videos. We will send replacement parts or a new unit at no extra cost.
What is your return policy? We offer a 30-day return window from the date of delivery. Items must be unused and in their original packaging.

If your question isn't answered here, please reach out to our support team:

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