Privacy Policy

Effective Date: January 18, 2026

At Cosy Oasis, we are committed to protecting your privacy and ensuring a secure shopping experience. This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from our store.

1. INFORMATION WE COLLECT

When you visit our site, we automatically collect certain information about your device, including your web browser, IP address, and time zone. Additionally, when you make a purchase, we collect your name, billing address, shipping address, payment information, email address, and phone number.

2. HOW WE USE YOUR INFORMATION

We use the order information that we collect to:

  • Fulfill any orders placed through the site (including processing payments and arranging shipping).

  • Communicate with you regarding your order status.

  • Screen our orders for potential risk or fraud.

  • Provide you with information or advertising relating to our products or services, in line with your preferences.

3. DATA SHARING & SECURITY

We share your Personal Information with third parties to help us provide our services. For example, we use Shopify to power our online store and Google Analytics to understand how our customers use the site. We do not sell your personal data to third parties.

4. USA CUSTOMER NOTICE (FACTORY DIRECT)

To provide our USA customers with handcrafted, high-quality chandeliers at factory-direct prices, your orders are processed and shipped directly from our manufacturing facility in Guangzhou, China. All data handled during this international shipping process is protected under strict security standards.

5. YOUR RIGHTS

You have the right to access the personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the information below.

6. CONTACT INFORMATION

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us:

  • Business Name: Cosy Oasis

  • Support Email: contact@cosyoasis.com

  • Phone: +86 13288264780

  • Physical Address: 511 Yaofa Building, No. 13 Gangtou Street, Yuexiu District, Guangzhou City, Guangdong Province, China

  • Business Hours: Mon - Sun | 10:00 AM - 07:00 PM

Cosy Oasis
Where Light Lives